The recent Waiting for Service thread discussed how long we are prepared to wait for service in restaurants and shops, and how we respond if we consider the service to be unsatisfactory. I would like you to think about this situation from another perspective. Imagine you are a waitperson in a restaurant. You are part of a competent and experienced team, and although the restaurant is busy, all the tables are being well looked after. One of the diners decides that she needs your attention - let's say to ask for another bottle of wine. (1) How would you react if she puts her hand in the air, clicks her fingers and points to her table to attract attention? (2) What would you say to her? (3) Would it make any difference if she had a complaint about the food?