a 999 call routed here

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Detective Karen to the chief:
-- There was a 999 call routed here last night concerning a smash club. But there's no follow-up, nothing in the system.
He asks her who mentioned that, she replies no-one, she just likes to browse the incident logs. He:
-- Well, as it happened, I was in Dispatch when that call came through. It's just a time-waster.
Humans, TV series

The context is the call was really important but the chief has to hide it because he is under pressure from some high-ranking officials. What meaning of "route" is used here? Thank you.
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