alternatives to "you are welcome"

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New Member
Hello, I work in UK as a doctor and when I have to give bad news to a client and they say "thank you" at the end of the consultation, I don't know what to answer because the classic "you are welcome" seems inappropriate to me considering the situation, especially if the client is crying.
Do you know any possible alternatives that might suit these particular occasions?
  • frip

    I think it might differ depending on the exact context (how well you know the person, how bad the news is etc), but I would suggest "I appreciate your thanks" would be a response that would usually be OK.

    P.S. In English, it would be more usual to refer to them as "patients" rather than "clients".

    You little ripper!

    Senior Member
    Australian English
    It does depend on the situation, but I might say, Please feel free to call me if there's anything at all I might be able to help with.
    Last edited:
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