apology - business email


Senior Member
Hungarian, Slovakia
I was told/informed that the xy goods arrived/were loaded. The mistake was on our part. We apologize for the confusion and the inconvenience this might caused you.

Is this formal business email ok? Thanks a lot for your help!
  • Sallyb36

    Senior Member
    British UK
    I was erroneously informed that the goods had arrived. The mistake was ours and we apologise for the confusion and inconvenience this may have caused you.
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