J. Jonsen

Hi folks:

Is there someone who could help me ===> ?????

I'm in front of a complicated text about telecomunication and mobile phone services. The problem comes with the next phrase:
"en caso de que persista el problema abrir un aviso de incidencia". The meaning of the sentence is clear: if the problem keeps on happening, start the known procedure.

I hope I'm wright. The real question is how to translate "aviso de incidencia"...

Thanks again
  • Hi J!

    The meaning of "abrir un aviso de incidencia" is to call the Service Desk or Help Desk to generate a ticket or a service request form.

    Literally it could be "incident notice", tech support usually calls it "ticket".

    I hope it helps!