combination of the two

Michael30000

Senior Member
Russian
Hello everyone,

From the book Hug Your Haters by Jay Baer:

<-----Excess quote removed by moderator (Florentia52)-----> First, different people or groups or departments are assigned to handle customers in distinct channels. Second, much of the software used to manage legacy, offstage channels wasn’t designed to also provide realtime visibility into online, onstage customer interactions.

The first issue can be addressed by having a single dedicated group address all customers in all channels. But in most cases, the trend is swinging the other way, with the formation of dedicated teams to handle only social media, with separate teams handling telephone, e‑mail, or a combination of the two.

What does "with separate teams handling telephone, e‑mail, or a combination of the two" imply: combination of e-mail and phone, or combination of, for example, Facebook (or any other type of social media) and e-mail?

Thank you.
 
Last edited:
  • dojibear

    Senior Member
    English - Northeast US
    "A combination of the two" means a combination of the two things mentioned just before this phrase, in the same sentence: telephone and e-mail. It refers back to the sentence it is in, not to something else.
     
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