Feedback vs Comment

Dupont de Nemours

Senior Member
Spanish - Spain
Are the above words interchangeable?
Imagine you have a job in a Hotel and one of your clients sends to you a mail thanksgiving the staff for the good service received during his stay at that hotel.
Would be correct to respond that client with something like this: " Thanks Mr. X for your kind feedback (or comment) etc ..."
Thanks in advance.
 
  • lingobingo

    Senior Member
    English - England
    Comment is probably not the best word to use when thanking someone. A more natural response would be thank you for your kind remarks, or for your [positive] feedback.
     

    Dupont de Nemours

    Senior Member
    Spanish - Spain
    Thanks lingobingo. So, would you think that it's necessary to mention the words positive or negative? Isn't it enough to say simply feedback?
     

    lingobingo

    Senior Member
    English - England
    If you just thank someone for their feedback (good or bad), you’re not demonstratng appreciation – you’re just acknowledging it.

    But if their remarks were complimentary and you really do appreciate them, you probably need to spell that out.
     
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