formal phone call


Senior Member
Hungarian, Slovakia
I have to make a formal (business) phone call. How do I ask politely who am I talking to (I don't remember the person's name)?

Thanks a lot!
  • lexicalia

    American English
    "This is (name) from (company). With whom am I speaking please?"
    Or, if you've forgotten their name: "I'm terribly sorry, but I'm afraid I've forgotten your name" will do just fine. Very polite and formal.


    Senior Member
    English, North America
    This is a great tip, french4beth. It often takes me 2 times to remember someone's name. :eek: The only problem with your technique would be if someone said, "S-m-i-t-h.":D


    Bulgarian, Bulgaria
    Hello and Hola,

    As someone who makes a living out of phone calls, I would like to suggest the following:

    1.Good morning/afternoon/evening, this is (give your name here.) May I speak with the director of marketing?


    2.This is Senor Moreno of Moreno et Cie. May I ask whom I am speaking with?

    I hope this helps,