Hello/Hi/Dear [email]

runnery

Senior Member
China,Chinese
Hello friends,

Hello, Hi are often used both in daily dialogue and written language. When we write an email to our customer, we often write"Hello ABC" or"Hi ABC" or "Dear xxx". I guess dear is more formal and especially respectful. Which word do you often use in an email?

Thanks.

Runnery
 
  • Matching Mole

    Senior Member
    England, English
    E-mail seems to be a medium where formality can be dispensed with more easily than in a letter, and the appropriate forms don't seem to have been settled.

    I usually put "Dear..." at the beginning if I don't know the person too well, and where a certain amount of formality seems appropriate. Another style is simply to put the name at the beginning, often with a comma or colon:

    "James:

    Thanks for your e-mail"

    or:
    "James,

    Thanks for your e-mail"


    I never use "Hello" at the beginning, but that's just a matter of style. I don't see that you can go wrong with "Dear..." however, and I think that's what I would recommend if you want to maintain a respectful tone. I don't think it's excessively formal either.
     

    runnery

    Senior Member
    China,Chinese
    Matching Mole,

    Thanks for your reply. I have sent many emails to our customers with the "Hello" and "Hi". Your advice is really valuable to me, next time, I think I had better use "Dear..." or put the name at the beginning.

    Runnery
     

    harel

    New Member
    Polish - Russian
    I am looking for semi-formal and formal e-mail salutations when I do not the name of the recipient. How does it sound in English to open e-mail with:
    (a) Greetings,...
    (b) Dear Technical Support Team,... OR Dear Editors,...
     

    Roxxxannne

    Senior Member
    English (northeastern US)
    I might use 'Hello' if I am writing to ask a factual question and if the address is something like itdesk@blahblahblah that exists to provide information and technical support. Otherwise, if I'm writing to a group like the editors of a newspaper or the admissions committee of an academic program, I'd write 'Dear Abcxyz.'
    I've occasionally seen 'To the members of the Admissions Committee:' as the opening of the cover letter for an application. It may look a little over-formal, but in a situation like that it's better to err on the side of being a bit over-formal rather than not formal enough.
     
    Last edited:

    Packard

    Senior Member
    USA, English
    I used to use the same format as a regular written letter, starting with "Dear Xxxxx" and ending with the complimentary close of "Regards, Packard".

    I have remained constant with "Regards, Packard" (though I have received criticism for not saying "best regards"), but my current salutation is just the person's name with a comma. (Does anyone use "salutation" , "complimentary close" and "signature" in regards to emails? I only hear "signature".)
     
    Last edited:
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