how insulting the caller gets

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Senior Member
Hi all,

Could we say "how insulting the caller is"?

Empathize with callers who are registering a complaint. Show understanding and try to keep the caller calm. The same applies with impolite callers – the important thing is never to be impolite yourself no matter how insulting the caller gets.

Adrian Wallwork
Telephone and Helpdesk Skills

Thanks in advance,
  • DonnyB

    Sixties Mod
    English UK Southern Standard English
    You can use "is", but to me, "gets" implies becomes: in other words, the caller becomes more and more insulting as the call progresses.

    suzi br

    Senior Member
    English / England
    Yes, you could say “is”. I wouldn’t.

    “Gets” seems the right choice, to me, because it does suggest a change or development in this context.
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