How to call a technician


Russian (Russia)
This is the situation: I've got a router from an Internet company. It doesn't work. I'm going to call their technical support to ask somebody to come over and check all the settings.

What are some opening phrases in this context?
For example: I'm calling because I'm having some problems with my router and I want to arrange for a technician to come and have a look at it

To me what I've written sounds unnatural but this is the only thing I can think of.

Are there any better/more laconic options? )
  • You little ripper!

    Senior Member
    Australian English
    I agree with Copyright that your sentence works perfectly, but in Australia it's more likely that this is all done over the phone with the technician (the technician will ask you to do certain things to check that the router is not faulty). If it is established that there's something wrong with it, they will replace it. I don't know how it works in other countries, however. :)
    Last edited:
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