it does use to listen...

[Vanloon]

Transcript | This American Life

Ira Glass
She felt so close to her. It made her realize, oh, maybe she was just kidding herself.

Lucy
I guess it does use to listen thinking people would call in, and they'd give their situation, and I'd just think, "Oh boy, here's the problem with what you're saying.

What does bold letters exact mean here? and what about the meaning of 'use' here?
Thanks...

 

[JulianStuart]

Did you listen? The site you linked has a note that reads

Note: This American Life is produced for the ear and designed to be heard, not read. We strongly encourage you to listen to the audio, which includes emotion and emphasis that's not on the page. Transcripts are generated using a combination of speech recognition software and human transcribers, and may contain errors. Please check the corresponding audio before quoting in print.

I expect what was said was
"I guess it does. I used to listen, thinking people ..."

 

[Vanloon]

Thanks a lot...of course but I didn't get it.

 

[Hildy1]

Or maybe:
I guess I just used to listen...