L.E.A.R.N. (acronym)


French - France
Hi all,
I am searching in vain for a French equivalent of L.E.A.R.N - Listen, Empathize, Apologize, Resolve, Notify.
It's a marketing acronym.

Does anybody know if it exists in a French version or is it used in English even in France?

I cannot give context as it comes on its own on a slide, but it's a text from the hospitality industry, for internal management staff.

Thanks a lot in advance
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