I understand that proceed and move forward are synonyms in some contexts. But I'm not sure if they are interchangeable when talking about a refund or cancellation of service. I'm asking because I would use proceed, but someone used move forward in this context:
1. You initially called a customer service department to request the cancellation of a magazine subscription. A sales agent tried to persuade you not to do it, and the topic was slightly changed. But he realized that he cannot persuade you to continue:
- Shall I proceed with the cancellation of your subscription?
- Shall I move forward with the cancellation of your subscription?
2. Same as number one, except that you are requesting a refund on a monthly insurance plan in your credit card, because it only covers accident and death. And you already have other insurance plans that cover major diseases.
- Shall I proceed with the cancellation of your insurance?
- Shall I move forward with the cancellation of your insurance?
1. You initially called a customer service department to request the cancellation of a magazine subscription. A sales agent tried to persuade you not to do it, and the topic was slightly changed. But he realized that he cannot persuade you to continue:
- Shall I proceed with the cancellation of your subscription?
- Shall I move forward with the cancellation of your subscription?
2. Same as number one, except that you are requesting a refund on a monthly insurance plan in your credit card, because it only covers accident and death. And you already have other insurance plans that cover major diseases.
- Shall I proceed with the cancellation of your insurance?
- Shall I move forward with the cancellation of your insurance?