réception effective


Senior Member
English, UK

Can anyone help me with this sentence, please? I'm having trouble with the meaning of "effective":

Dans le case de colis perdus : la déclaration de perte doit être effectuée dans les sept jours suivant le réception effective du colis chez le client.

The reason I'm having a problem is because I don't understand how you can declare something lost after you have received it. Is it just a mistake in the French or does "effective" have a different meaning here, i.e. intended delivery date?

Merci beaucoup
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