Restatement ?

[Symrna]

"We find customers are relieved to find that someone on the other end of the line can understand ."

Could any one of you restate the sentence in order I could comprehend the structure well, especially in red part?

Thanks in advance

 

[Kat LaQ]

We find that customers are relieved when there is someone on the other end of the line (on the phone) who can understand them.

 

[Symrna]

We find that customers are relieved when there is someone on the other end of the line (on the phone) who can understand them.

Thank you, Kat LaQ; now clear, indeed!

 

[maxiogee]

We have spoken to our customers.
They have told us that when they telephone us, they are pleased to be able to speak to some who can understand them.
(This may refer to someone who speaks their language, or it might mean that the people they speak to are technically aware, so that when they have a problem with a product, the person they speak to is able to tell them how to fix it.)

 

[Symrna]

We have spoken to our customers.
They have told us that when they telephone us, they are pleased to be able to speak to some who can understand them.
(This may refer to someone who speaks their language, or it might mean that the people they speak to are technically aware, so that when they have a problem with a product, the person they speak to is able to tell them how to fix it.)

Thanks maxiogee; your evaluation is to the point, as usual!

 

[maxiogee]

You're welcome.
Thank you for your kind words.
You gave us a good question with which to work - without that I could have done little!