I have been surprised by the reactions to the use of "escalate" in
The opposite of "escalate"
In my experience it is the perfect verb to convey the sense of raising a problem to a higher level of competence.
That may be because I've been using it for decades in a technical support context.
Let me give a specific example.
We operate a telephone support service.
Calls are dealt with by front line support staff. They are recorded on our support system.
If a problem has not been resolved within a defined target time, something happens to it so that it comes to the attention of a higher level of management.
The terminology used is that the problem has been escalated, raised to a higher level.
There are several levels of escalation, so that a problem may, in the end, be escalated to the Chief Executive.
It would be interesting to hear how others react to this.
Other related threads:
The opposite of "escalate"
In my experience it is the perfect verb to convey the sense of raising a problem to a higher level of competence.
That may be because I've been using it for decades in a technical support context.
Let me give a specific example.
We operate a telephone support service.
Calls are dealt with by front line support staff. They are recorded on our support system.
If a problem has not been resolved within a defined target time, something happens to it so that it comes to the attention of a higher level of management.
The terminology used is that the problem has been escalated, raised to a higher level.
There are several levels of escalation, so that a problem may, in the end, be escalated to the Chief Executive.
It would be interesting to hear how others react to this.
Other related threads: