What about my tickets?

[Fussia]

Hi everybody and many thanks for your help.
I bought some tickets for a concert from a German internet site, but I'm still waiting for the tickets and the concert is this Sunday!
How can I ask them if my tickets are still in their office or if they already sent me the tickets?
Thanks

 

[elroy]

Ich hätte eine dringende Frage zu meinen Eintrittskarten. Liegen sie immer noch bei Ihnen oder haben Sie sie bereits verschickt?